Service Fulfillment
- General Overview
This Service Fulfillment & Delivery Policy governs the standard execution, processing timeline, and delivery protocols for bespoke digital image restoration and touch-up services provided by Eraseandmend via www.eraseandmend.com.
As our operations consist exclusively of custom digital processing, services are delivered entirely in electronic format via our web platform or official communication channels. Physical shipping, transit logistics, or offline delivery methods do not apply.
- Custom Service Workflow & Order Process
To ensure clarity and quality alignment for custom assignments, services are delivered according to a structured multi-stage workflow:
Inquiry & Requirement Assessment:
The client submits image processing requests and specifications via our primary communication platform or official email (help@eraseandmend.com). Our team reviews the visual requirements and technical scope.
Quotation & Service Agreement:
Following initial review, an official service quotation outlining the scope, total project fee, payment schedule, and target delivery timeframe is presented to the client.
Deposit Payment:
To initiate execution, the client completes the initial deposit payment (as specified in the quotation). Processing commences only upon verification of the required deposit.
Service Execution & Review Preview:
Our team carries out the custom image restoration. Upon completion, a watermarked or low-resolution review sample is made available to the client for verification against initial project specifications.
Final Balance Settlement & Unlocked Delivery:
Upon client confirmation of the review sample, the remaining final balance is payable. Once full payment is confirmed, access links to download the final, unwatermarked high-resolution digital files are provided.
- Service Delivery Timelines
Delivery schedules depend on project complexity, source material condition, and overall order volume:
Standard Custom Orders: Delivered within 3 to 5 business days following written approval of the quotation and receipt of the initial deposit.
Complex / Large-Scale Projects: Delivered within 5 to 10 business days, or according to specific timeframes mutually established in the formal quotation document.
Business Days Definition: Business days are defined as Monday through Friday, excluding public holidays observed in Germany.
Note: Delivery timelines commence on the first full business day after required source materials and applicable deposit funds have been successfully received and verified.
- Client Responsibilities & Operational Delays
Timely delivery relies on mutual cooperation. Eraseandmend is not responsible for delivery delays resulting from:
Delays by the client in providing necessary source images, clarification parameters, or feedback.
Delayed confirmation of review previews or final balance settlement.
Customer server, security, or email configuration issues preventing receipt of electronic notifications or download links.
If missing information or required client action delays progress, applicable delivery schedules shall be extended accordingly by the duration of such delay.
- Electronic Delivery Confirmation
Service delivery is considered complete when one of the following occurs:
Direct transmission of digital files or download access links to the client’s registered email address.
Availability of completed files within the client’s dedicated account dashboard on www.eraseandmend.com.
Clients are advised to inspect downloaded files upon receipt and report any transmission or access difficulties to customer assistance within 48 hours of delivery notice.
- Corporate Information & Inquiries
Customer Support Email: help@eraseandmend.com
For questions regarding active custom orders, project scheduling, or download assistance, please contact our support desk using the official email listed above.