Terms of Service
- General Provisions & Scope
These Terms of Service (“Terms”) govern the contractual relationship between Eraseandmend (“Company”, “we”, “us”, or “our”) and any client or user (“Customer”, “you”) accessing or utilizing our digital image restoration and editing services provided through www.eraseandmend.com.
By placing an order or utilising services on www.eraseandmend.com, you agree to be bound by these Terms, applicable German consumer governance laws, and European Union digital commerce standards.
- Nature of Services & One-Off Purchase Structure
Eraseandmend provides specialized custom and automated digital image editing and touch-up services delivered exclusively in electronic format via our online platform.
Digital-Only Delivery: All services are non-physical digital operations. No physical goods or offline shipments are involved.
One-Time Transactions: All service purchases made through our site are structured strictly as individual, one-off standard commercial transactions. Completing a payment covers only the specific service or task ordered. Orders do not establish recurring billing models, automated subscription plans, or ongoing financial commitments unless expressly agreed in writing under a separate project scope.
- Statutory Right of Withdrawal & Explicit Waiver
In accordance with Article 16(m) of EU Consumer Rights Directive (Directive 2011/83/EU) and Section 356(5) of the German Civil Code (BGB):
EXPLICIT WAIVER OF WITHDRAWAL RIGHT:
By placing an order for digital image processing services on www.eraseandmend.com, you expressly request and agree that performance of the digital service shall commence immediately upon confirmation of your payment or approval of project execution. You hereby acknowledge and agree that once performance or digital content delivery has commenced, you waive and forfeit your statutory 14-day right of withdrawal (right to cancel or return) under European consumer protection law.
Prior to order completion, clients must confirm their explicit consent to immediate service commencement and acknowledge the corresponding loss of the statutory withdrawal right.
- Client Obligations & Intellectual Property Warranties
To ensure compliant operation and respect for standard proprietary rights:
Uploaded Materials: The client represents and warrants that they possess all required legal rights, permissions, and authorizations for any image file uploaded to or submitted through www.eraseandmend.com.
Prohibited Use: Users shall not use our services to process imagery that infringes third-party intellectual property, trademarks, personal privacy rights, or applicable statutory laws in Germany and the European Union.
Indemnification: The client agrees to hold Eraseandmend harmless against any third-party claims, liabilities, or expenses arising from the client’s failure to secure legitimate rights for uploaded media.
- Pricing, Quotations & Payment Terms
Prices for standard and custom digital processing operations are displayed in Euros (€) inclusive of statutory European Value Added Tax (VAT), where applicable.
For custom assignments, work shall be executed according to agreed project quotations, requiring initial deposit payments before service execution and final balance payments prior to final file download authorization.
All fees are due upon order placement or as specified within the order workflow.
- Service Standard & Operational Boundaries
Services are provided using professional web-based processing methodologies designed to edit and adjust visual content per client instructions.
While Eraseandmend endeavors to maintain standard system performance and quality execution, visual processing outcomes depend inherently on the technical resolution and visual clarity of client-supplied source files.
Eraseandmend does not guarantee specific commercial outcomes resulting from processed visual imagery.
- Limitation of Liability
Eraseandmend shall be liable without limitation for damages resulting from injury to life, body, or health caused by intent or gross negligence on the part of the Company.
For mild or standard negligence, liability shall be limited strictly to the foreseeable, contract-typical damage resulting from a breach of essential contractual duties. In all other scenarios, statutory liability provisions under applicable German civil legislation shall apply.
- Governing Law & Jurisdiction
These Terms, along with all contractual transactions conducted through www.eraseandmend.com, are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Where the client is a commercial entity or legally registered merchant, exclusive jurisdiction for all legal disputes shall reside with the competent courts at our registered operating location in Germany.
- Company Information & Contact
For contractual inquiries or support communications, please contact us via official communication channels:
Support Email: help@eraseandmend.com